Scoundrels, Scams, and Cheats Hall of Shame
The names and the scams are familiar—they’re the companies behind many of the worst consumer frauds and scams ever perpetrated on the American public…Equifax, Wells Fargo, Citi as well as some of our personal favorites at DannLaw, Ocwen, Navient and Nationstar, firms we regularly fight because they refuse to abide by the rules and laws governing mortgage lending and servicing.
Here are the companies that top the Hall of Shame and the number of complaints lodged with the CFPB.
To view narratives from consumers regarding the complaint enter the company name into the search engine.
- Equifax Inc. 83,252
- Bank of America, National Association 74,221
- Experian Information Solutions Inc. 72,188
- TransUnion Intermediate Holdings Inc. 65,721
- Wells Fargo & Company 62,142
- JP Morgan Chase & Co. 51,139
- Citibank N.A. 41,598
- Capital One Financial Corporation 26,822
- Ocwen Loan Servicing LLC 26,270
- Navient Solutions LLC 24,243
- Nationstar Mortgage 18,513
Link to Complaint Form
Click here to submit a complaint to the CFPB: https://www.consumerfinance.gov/complaint/getting-started/
Filing a Complaint
The CFPB accepts complaints through its website and by telephone, mail, email, fax, and referral.
When consumers submit complaints, they select the consumer financial product or service as well as the issue they are having with that product or service from a list. Consumers describe what happened including information like dates, amounts, and actions they or the company has taken, describe their desired resolution and answer questions to help the Bureau and the company understand their issue. Consumers may also submit documents.
The CFPB submits complaints to the company involved. The company reviews the information, communicates with the consumer as needed, and determines what action to take in response. The company may decide to offer monetary compensation, resolve the problem without compensation, offer an explanation and resolve the complaint, or refuse to respond.
Consumers may file complaints related to the following:
- Credit Cards
- Mortgage Lending or Servicing
- Bank Accounts and Services
- Private Student Loans
- Consumer Loans
- Credit Reporting
- Money Transfers
- Debt Collection
- Payday Loans
- Prepaid Cards
- Credit Repair
- Debt Settlement
- Pawn and Title Loans
- Virtual Currency
- Federal Student Loan Servicing
The public may review the complaints in the database via the CFPB website until the agency limits access to it later this year or via the DannLaw search engine on this page. Searches can be conducted by entering the company name, issue, product, and other criteria.
The complaint data displayed will contain an explanation of the issue, a narrative supplied by the consumer who filed the complaint, the company’s response or lack thereof, and other pertinent information. We advise consumers to review the data and consider it before doing business with any financial services firm.